August 17, 2018

Our hardware provider for bulk plans based in the New York data center is experiencing connectivity issues. This may result in sites in those bulk plans being temporarily unavailable from some areas.

We’re actively working with our hardware provider to resolve the issue. Bear with us; we’ll keep you posted here.

Updates

Updated on

Our hardware provider is in the process of resolving the issue effecting bulk plans in the New York data center. Their team is working as quickly as possible to restore connectivity. We will provide additional updates as they develop.

Updated on 2018-08-17 10:03 pm

The connectivity issues have been resolved, and all bulk plans should be back to normal!

It’s possible that there may be some lingering after-effects specifically affecting databases in some cases, though, so if you see any issues, reach out to support and we’ll get you fixed up!

https://app.getflywheel.com/contact

August 8, 2018

Support ticket software connectivity issues

Posted at 11:11 am
Resolved

Our ticketing software provider is experiencing outages at the moment. Tickets submitted will still be received, but we may not be able to view or respond to any tickets until the issue is resolved. Please use chat support or phone support for any emergent issues in the meantime.

We’ll update here when we know more. Thanks!

Updates

Updated on 2018-08-08 11:49 pm

Our ticket software provider is still resolving the issues, but we’re back up and running on our end. Looks like we’re in the clear but we’ll keep this status open until we’ve got confirmation things are 100% back to normal.

Updated on 2018-08-08 11:55 pm

Our ticket software provider has now resolved their issues and everything is back up and working normally.

July 18, 2018

NY Bulk datacenter connectivity issues

Posted at 6:16 pm
Resolved

Our bulk plan hardware provider is currently investigating connectivity issues with the New York data center. This issue may cause sites on bulk plans based in that data center to be inaccessible. The problem is being actively investigated, and we will update once we have more information.

Updates

Updated on 2018-07-18 07:00 pm

We are still in communication with our third party data center provider in Newark to determine the cause of this outage. They are continuing to investigate the issue and we’ll pass on updates as the issue develops.

Updated on 2018-07-18 07:12 pm

Our third party data center provider has identified the connectivity issues affecting our Newark data center which was a result of a power outage.  Their team is working as quickly as possible to restore connectivity. We will provide additional updates as they develop.

Updated on 2018-07-18 08:45 pm

Our third party data center provider has resolved the majority of the service interruption. Please let Flywheel support know if you are continuing to experience issues.

Updated on 2018-07-30 04:00 pm

We’ve finished our investigation into the service disruption that occurred on July 18th. Download this PDF for the full report.