November 15, 2017

SFTP Connectivity Issues

Posted at 7:40 am
Resolved

We are currently investigating an issue with an SFTP server issue that is impacting a subset of Flywheel users, preventing them from connecting.

Updates

Updated on 2017-11-15 10:06 am

The SFTP connectivity issue has been resolved and users should now be able to connect again.

Thanks for your patience while our engineers resolved this issue!

November 14, 2017

We’re tracking an issue with new temporary .flywheelsites.com domains being added to the domains list twice. This causes new sites using the .flywheelsites.com temp domain to fail to load.

As a workaround: setting a different domain as Primary will resolve the issue.

We apologize for the inconvenience. We’re actively working on resolving the problem and will update this page when the issue is resolved.

Updates

Updated on 2017-11-14 08:35 pm

The issue on new sites is resolved. If you are still experiencing issues on sites created before the patch was implemented, you can recreate the site; delete the duplicate domain; set a new Primary domain; or reach out to support for help resolving the problem.

Thanks for your patience while our engineers resolved this issue!

November 7, 2017

Bulk Plan Availability

Posted at 11:15 am
Resolved

We are actively investigating an issue causing downtime for a small number of bulk plan customers. We’ll update as soon as we know more.

Updates

Updated on 2017-11-07 11:35 am

We have found the root cause of the issue impacting bulk plan availability and are working on a fix. We’ll let you know if there are further delays, otherwise we’ll update again when the issue is resolved.

Updated on 2017-11-07 11:44 am

We have deployed a fix for the issue impacting bulk plans and things look like they’re starting to clear up. We’re continuing to monitor the situation, but don’t hesitate to contact support if you continue to have issues!