June 21, 2018

West coast datacenter connectivity issue

Posted at 12:18 am
Resolved

We are currently experiencing an infrastructure issue with one of our west coast datacenters.  We have been advised that it is a connectivity issue and it is currently being investigating. We will continue to provide additional updates as this incident develops.

Updates

Updated on 2018-06-21 03:25 pm

Our infrastructure provider is in communications with their upstream provider to determine the cause of this outage. They are continuing their investigation and we will provide additional updates as the issue develops.

Updated on 2018-06-21 03:37 pm

Our infrastructure provider has identified the connectivity issue and are working to have all sites back up and restored as quickly as possible.  You may see your sites start to come back online now. We’ll continue to update as a resolution has been provided and all sites are back up.

Updated on 2018-06-21 05:54 pm

Our infrastructure provider has fully restored services in the Fremont datacenter now. Please let Flywheel support know if you are continuing to have issues.

May 29, 2018

New Site Generation

Posted at 10:46 am
Resolved

Flywheel users may experience issues with creating new sites, as our hardware infrastructure provider is experiencing platform issues affecting certain server events. The issue is being actively addressed by platform engineers, and we’ll have an update here as soon as one is available. Thanks for your patience!

Updates

Updated on 2018-05-29 10:57 am

The issue with site creation appears to be resolved, but our hardware partner is monitoring the situation to be sure everything’s good to go. We’ll update when we get the all-clear.

Updated on 2018-05-29 11:31 am

All systems go! The issues with new site creation are fully resolved. Happy Flywheeling!

May 22, 2018

App Connectivity Issues

Posted at 10:58 am
Resolved

Our engineering team is actively investigating issues with app connectivity, including “This website is under heavy load (queue full)” messages. We expect the issues to be resolved shortly. Stay tuned and thank you for your patience.

Updates

Updated on 2018-05-22 11:08 am

The app issues have been resolved. We are monitoring the situation to be sure there are no aftershocks, but for the moment all’s clear. Happy Flywheeling!