November 15, 2018

Our engineering team is investigating a connectivity issue in one of our primary US data centers. At this time, you may experience some network connectivity issues. We apologize for the inconvenience and will share an update once we have more information.

Updates

Updated on 2018-11-15 08:27 am

We have identified the issue and are working with our vendors to resolve the situation.  You may still experience intermittent issues with sites. We will provide additional updates as they develop.

Updated on 2018-11-15 09:50 am

Our Engineering and Operations teams continue to work with our vendor to resolve the situation.  We will keep this space updated with the results.

Updated on 2018-11-15 12:30 pm

We have resolved the issue with the cooperation of our vendors. We will continue to actively monitor and as always, let our Support team know if you run into any issues.

November 13, 2018

Our hardware provider for our New York data center is experiencing connectivity issues. This may result in sites in that data center being temporarily unavailable from some areas.

We’re actively working with our hardware provider to resolve the issue. Bear with us; we’ll keep you posted here.

Updates

Updated on 2018-11-14 12:20 am

The connectivity issues have been resolved, and all sites should be getting back to normal!

It’s possible that there may be some lingering after-effects, though, so if you see any issues, reach out to support and we’ll get you fixed up!

https://app.getflywheel.com/contact

October 19, 2018

SFTP Maintenance 10/22

Posted at 10:36 am
Notice

Flywheel’s SFTP system will be undergoing maintenance as we run necessary updates on Monday (10/22) morning starting at 10am CDT lasting for 1-2 hours. Forced disconnects may occur for a small subset of users during this timeframe while general interaction with SFTP is expected to continue as normal. All Flywheel site dashboards and your actual sites will not be impacted during this activity.
If you run into any SFTP issues during this timeframe, contact support and we’ll do our best to assist.