July 29, 2020

We are experiencing connectivity issues for a subset of sites hosted in the Iowa data center. We’re actively working with our infrastructure provider to resolve the issue. Bear with us; we’ll keep you posted here.

Updates

Updated on 2020-07-29 03:50 pm

Teams are actively working with our infrastructure provider to resolve the issue; the majority of the incident has subsided.

We’ll provide another update shortly.

Updated on 2020-07-29 04:20 pm

Teams are monitoring the situation and in general we are seeing a resolution to all issues. We’ll continue to monitor the incident and provide another update shortly.

Updated on 2020-07-29 06:30 pm

The connectivity issues should now be resolved! If you continue to experience any problems please reach out to our Support team.

July 17, 2020

Flywheel teams are triaging and are aware of general issues with access to hosted sites, access to SFTP and the Flywheel app. We are currently working with vendors to understand impact and if any measures can be implemented to resolve the issues.

Updates

Updated on 2020-07-17 05:00 pm

Teams are monitoring the situation and in general we are seeing all Flywheel services including customer’s sites coming back online.  We’ll continue to monitor the incident and provide another update shortly.

Updated on 2020-07-17 05:30 pm

The incident has been resolved; all Flywheel services have been restored. Root cause appears to have been a widespread DNS issue at one or multiple providers across the Global Internet. If you continue to experience any problems please reach out to our Support team.

June 3, 2020

Flywheel App Maintenance at 12 pm CDT

Posted at 11:37 am
Resolved

Flywheel teams have identified the need for emergency maintenance on app.getflywheel.com. Forced disconnects or errors may occur for a small subset of users during this time frame while general interaction with the app is expected to continue as normal. This maintenance will not affect the uptime of any hosted sites and changes directly on your sites should work as normal. This will occur starting at 12:00 pm CDT and will last up to 10 minutes. We will provide additional updates as they develop.

Updates

Updated on 2020-06-03 12:15 pm

We have completed emergency maintenance for the Flywheel App.