December 14, 2018

Support Ticket Issues

Posted at 2:51 pm
Resolved

We are currently experiencing issues with tickets being submitted through the Flywheel dashboard. We may not be able to view or respond to any tickets until the issue is resolved. Please use chat support or email [email protected] for any support issues in the meantime.
We’ll update here when we know more. Thanks!

Updates

Updated on 2018-12-14 03:40 pm

We have resolved the issues and everything is back up and working normally.

December 13, 2018

Earlier this morning the vendor that manages our Iowa DC posted a belated incident whereby a small percentage of networking traffic was unable to route appropriately.  This incident started around 6 am CST and lasted up to 8 am CST, but has since been resolved. Please let our Support teams know if you continue to experience issues.

December 8, 2018

The urgent maintenance is planned to start at 1am CST on 12/8. During this window we expect up to five 2 minute interruptions for sites hosted in this data center. This window will last for 60 minutes. Further updates will be provided via this thread once the maintenance has started and then again when it has completed.

Updates

Updated on 2018-12-08 12:59 am

The urgent maintenance has started on schedule and should be completed shortly.  Another update will be made once the maintenance has been completed and validated.

Updated on

The Flywheel team has completed the urgent maintenance successfully. We will continue to actively monitor and as always, let our Support team know if you run into any issues.