May 6, 2021

Degraded service at app.getflywheel.com

Posted at 10:32 am
Resolved

Flywheel app users may encounter issues when trying to access app.getflywheel.com. Sites are not affected during this incident. Our engineers are currently working with appropriate vendors and personnel to resolve this issue, and we apologize for the inconvenience!

Updates

Updated on 2021-05-06 11:04 am

We are currently implementing a fix now to resolve any issues users are encountering when visiting app.getflywheel.com. We’ll provide an additional update here within the next 30 minutes.

Updated on 2021-05-06 11:32 am

The errors being experienced at app.getflywheel.com have now been resolved! If you continue to experience any issues within the Flywheel App, please feel free to reach out to our Support team.

April 28, 2021

Flywheel teams are currently investigating intermittent connectivity issues within the US Central (Iowa) data center for sites hosted on the Flywheel Cloud Platform. This connectivity issue may lead to a timeout on a subset of sites for visitors. We’re actively working with our infrastructure provider to review these issues.

Thank you for your patience as we work toward a resolution.

Impacted Sites can be viewed within your Flywheel Dashboard.

Updates

Updated on 2021-04-28 04:04 pm

Our teams continue to work with our infrastructure provider to fully resolve the issue; however, affected sites have shown more reliable connectivity since the last update. Thank you for your continued patience as we work toward a full resolution.

Updated on 2021-04-28 04:54 pm

No updates to provide at this time, however, we continue working with our infrastructure provider and will provide timely updates.

Updated on 2021-04-28 05:59 pm

We continue to see connectivity improvements for sites hosted in our US Central (Iowa) data center. We’re still actively working with our provider to fully resolve this issue and will provide updates as soon as we have them.

Updated on 2021-04-28 06:57 pm

No updates to provide at this time, however, we are still actively working on the issue with appropriate resources, vendors, and personnel.  We will continue to provide timely updates.

Updated on 2021-04-28 08:31 pm

No updates to provide at this time, however, we continue to work with our vendors and will provide timely updates.

Updated on 2021-04-28 09:00 pm

Our teams continue to work in coordination with our infrastructure provider. We’re currently working on restarting processes that we believe should lead to positive results for the subset of sites experiencing intermittent connectivity issues. Thank you for your continued patience. We’ll provide an update at 9:45pm CDT.

Updated on 2021-04-28 09:45 pm

Our teams are seeing positive results from the process restarts. We’re continuing those efforts and monitoring closely. We’ll provide the next update at 10:30PM CDT.

Updated on 2021-04-28 10:30 pm

We continue our process restart efforts and monitoring closely.

Thank you for your patience as we near completion for this remediation step.

Updated on 2021-04-29 03:49 am

We are working on some further remediation steps, after completing our restart efforts earlier. We will provide another update after we monitor the results of our latest efforts.

Thank you for your continued patience as we continue to tackle this incidient.

Updated on 2021-04-29 04:46 am

Our recent efforts to deploy a remedy, appear to have taken effect and we are noting more nominal results across impacted sites.

Thank you, again for your patience, we expect results to continue to normalise and we will continue to monitor the incident and update further when we have more.

Updated on 2021-04-29 06:34 am

After monitoring the issue further, we are satisfied that our remedy has resolved the issue impacting some customer sites.

We apologise for any inconvenience and thank you for your patience.

Updated on 2021-05-04 04:00 pm

We have completed our analysis of the incident including additional system changes on April 27, 2021. Refer to this incident summary 20210428_FCP_Issue.

April 20, 2021

Flywheel Cloud Maintenance – US Region

Posted at 4:15 pm
Resolved

One of Flywheel’s infrastructure providers will be performing routine maintenance to a layer of Flywheel’s Cloud Platform impacting a subset of sites in our United States (Iowa) hosting region. In order to limit the disruption to your sites, the maintenance will be completed outside of business hours within this region.

The maintenance will take place on 2021-04-27 at 10:00 PM CDT. We expect less than a 10-minute interruption to your sites. In rare cases, the maintenance can result in up to 3 hours of intermittent issues after the upgrade while services normalize.

Sites going through this maintenance can be viewed within your Flywheel Dashboard.

Updates

Updated on 2021-04-27 10:00 pm

Maintenance has started.

Updated on 2021-04-27 10:45 pm

Maintenance has concluded successfully.

Flywheel teams continue to monitor the sites that the maintenance included. All sites are operational at this time and we have confirmed that all services are functioning appropriately.

Updated on 2021-04-27 11:30 pm

All sites within this region continue to have fully functioning services. This maintenance window is now closed.

As always if you experience any issues, please feel free to reach out to our Support team.