June 8, 2021

We are currently investigating, what appears to be a widespread issue, possibly not just impacting Flywheel. We have reports of many of our customers being unable to load their site and report it as being down.

We will provide another update, as we learn more here.

We apologise and thank you for your patience.

Updates

Updated on 2021-06-08 05:48 am

We are continuing to review issues with our infrastructure
provider related to site connectivity issues.

Bear with us; we’ll continue to provide further updates here.

Updated on 2021-06-08 06:00 am

Teams monitoring the situation are observing improved stability in relation to this incident.

We’ll continue to work on the incident with our CDN provider and provide another update shortly.

Updated on 2021-06-08 06:30 am

We are still monitoring the situation and are still seeing continued improvements in instability regarding the incident.

We will provide another update here shortly if anything changes.

Updated on 2021-06-08 06:49 am

The connectivity issues should now be fully resolved!

If you continue to experience any problems please reach out to our Support team.

Updated on

We have completed our analysis of the incident including additional system changes on June 8, 2021. Refer to this incident summary 20210608_FCP_Issue.

June 2, 2021

SFTP Maintenance 6/9/2021

Posted at 4:29 pm
Resolved

Flywheel’s SFTP system will be undergoing maintenance as we run necessary updates on Wednesday (6/9/2021) starting at 9PM CDT lasting for 3 hours. Prior to the start of maintenance we ask that clients fully disconnect from Flywheel’s SFTP servers. During the maintenance, active SFTP sessions will be disconnected and new sessions will not successfully connect.

Flywheel teams will share status updates on this notice during the maintenance window.

Updates

Updated on 2021-06-09 09:00 pm

Maintenance has started.

Updated on 2021-06-09 10:20 pm

Maintenance is complete.

As always if you experience any issues, please feel free to reach out to our Support team.

Updated on 2021-06-10 01:15 am

We’ve received reports of a subset of customers encountering errors when attempting to access sites via SFTP after this maintenance event. Our teams are actively investigating this issue and will provide updates as we have them here.

Updated on 2021-06-10 05:07 am

Our teams are still investigating issues related to SFTP. We appreciate your patience with us here!

Updated on 2021-06-10 06:47 am

No updates to provide at this time, however, we are still actively working the issue. We will continue to provide updates here as we have them.

Updated on 2021-06-10 08:01 am

A fix for the SFTP issues is being implemented and we’re seeing that some impacted sites are now accessible via SFTP connections. We’ll continue to roll out the fix and provide further updates here soon!

Updated on 2021-06-10 08:57 am

Further progress has been made for the roll out of the fix for the SFTP issues. Bear with us; we should have this fully resolved soon!

Updated on 2021-06-10 09:36 am

The SFTP issues have now been fully resolved! If you continue to experience any issues with SFTP connections, please feel free to reach out to our Support team.

June 1, 2021

On May 9th, a number of Flywheel clients experienced delays in emails being sent from their WordPress hosted sites. In partnership with our email infrastructure provider, we have completed our analysis of the incident. Refer to this summary statement.