September 21, 2020

Flywheel is currently aware of and investigating an issue where US customers may be experiencing connectivity issues to the Flywheel app.

We are working to understand the full impact of this problem and will provide an update at 10 AM CDT.

Updates

Updated on 2020-09-21 10:00 am

We have identified an issue with a third party provider and working with our partners to help mitigate this issue. Teams monitoring the situation are observing some improved stability in reaching the Flywheel app.

We’ll continue to monitor the incident and provide another update shortly.

Updated on 2020-09-21 10:45 am

Teams continue to observe improved stability for customers reaching the Flywheel app. We’ll continue to monitor and appreciate the patience of those impacted during this incident.

Updated on

The connectivity issues should now be resolved and the Flywheel app should be accessible for the impacted users.

September 17, 2020

Earlier this evening Flywheel teams identified a reoccurrence of the connectivity issues noted in our primary US Data Center (Iowa). This incident impacted our customers from about 6:42pm CT until 8:03pm CT. In an effort to decrease confusion we wanted to acknowledge that event here and convey that we continue to work with our infrastructure provider with appropriate assurances that this event will not be repeated. Please let our Support teams know if you continue to experience issues.

September 17, 2020

We are experiencing connectivity issues for a subset of sites hosted in the Iowa data center. We’re actively working with our infrastructure provider to resolve the issue.

We’ll provide another update by 3:30 PM CDT.

Updates

Updated on 2020-09-17 03:30 pm

No updates to provide at this time, however, we are still actively working with our infrastructure provider on the issue.

Thank you for your continued patience.

Updated on 2020-09-17 04:00 pm

Teams are still working with our infrastructure provider to resolve the issue, however, the majority of the incident has subsided.

We’ll continue to provide updates at hourly intervals, or sooner, once the incident’s fully resolved.

Updated on 2020-09-17 04:45 pm

The connectivity issues should now be resolved! If you continue to experience any problems please reach out to our Support team.