September 13, 2018

Delay in event processing

Posted at 5:47 pm
Resolved

Our engineering team is actively investigating issues with delays in event processing on app.getflywheel.com related to an event with one of our hardware providers. Our apologies for any delays and inconvenience. Our engineers are actively investigating the issue. At this stage we recommend not making changes to your sites through the Flywheel dashboard, however changes directly on your sites should work as normal.

Updates

Updated on 2018-09-13 07:20 pm

We continue to investigate this issue with our vendors.  We will provide updates as we have them.  Thanks for sticking with us!

Updated on 2018-09-13 09:30 pm

Thank you for your patience. Our engineering team is continuing with their investigation. We’ve identified that this is a networking issue and are working with our vendors to get this up and working. At this stage we recommend not making changes to your sites through the Flywheel dashboard, however changes directly on your sites should work as normal.

Updated on 2018-09-14 01:40 am

We have resolved the issue with the cooperation of our vendors and event processing is no longer delayed. We will continue to actively monitor app stability moving forward and as always, let our Support team know if you run into any issues.

September 12, 2018

Flywheel App Connectivity Issues

Posted at 1:36 am
Resolved

Our engineering team is actively investigating issues with connectivity at app.getflywheel.com, including “This website is under heavy load (queue full)” messages. We expect the issues to be resolved shortly. Stay tuned and thank you for your patience.

Updates

Updated on 2018-09-12 02:35 am

We believe the incident within the Flywheel app has been resolved. We apologize and thank you for your patience! Our Operations and Engineering teams have been hard at work to fix this issue today. We will continue to actively monitor app stability moving forward and as always, let our Support team know if you run into any issues.

September 10, 2018

Flywheel App Connectivity Issues

Posted at 8:18 am
Resolved

Our engineering team is actively investigating issues with connectivity at app.getflywheel.com, including “This website is under heavy load (queue full)” messages. We expect the issues to be resolved shortly. Stay tuned and thank you for your patience.

Updates

Updated on 2018-09-10 09:27 am

We’re still actively investigating app.getflywheel.com connectivity issues and putting fixes in place to help. We’ll post here immediately once we have an update. Thanks for sticking with us.

Updated on 2018-09-10 01:27 pm

Our operations and engineering teams are still addressing app.getflywheel.com connectivity issues. But rest assured that we are implementing multiple improvements, and we’ll keep this space updated with the results. Apologies for the continued troubles; thanks for bearing with us! We hope to have more very soon.

Updated on 2018-09-10 03:40 pm

We’re sorry, folks; our app still seems to have a very persistent case of the Mondays. But we are actively making progress on it, so stick with us, and thank you so much for your patience.

Updated on 2018-09-10 06:00 pm

Our operations and engineering teams are still addressing app.getflywheel.com connectivity issues.  We have seen performance improvements and we are making progress.  Thanks for your patience.

Updated on 2018-09-10 08:15 pm

We believe the incident within the Flywheel app has been resolved. We apologize and thank you for your patience! Our Operations and Engineering teams have been hard at work to fix this issue today. We will continue to actively monitor app stability moving forward and as always, let our Support team know if you run into any issues.