July 30, 2021

Flywheel Cloud Maintenance

Posted at 11:55 am
Notice

One of Flywheel’s infrastructure providers will be performing routine maintenance to a layer of Flywheel’s Cloud Platform. Sites should experience little to no visitor interruption; however, in the event that there is an interruption, a 503 error would be returned temporarily.

This mandatory maintenance will be performed outside of business hours for the sites hosting region beginning on 8/1 at 6:00 PM CDT through 8/3 3:00 AM CDT.

July 28, 2021

We are experiencing connectivity issues for a subset of sites hosted in the New York data center. We’re actively working with our infrastructure provider to resolve the issue.

During this time visitors may experience intermittent timeouts or errors when visiting a site hosted in this data center.

Thank you for your patience while we continue to work on this incident!

Updates

Updated on 2021-07-28 11:19 am

Progress is being made and we are seeing a decrease in connectivity issues! We’re continuing to work with our infrastructure provider for further updates and will provide additional messaging here as we have them.

Updated on 2021-07-28 11:58 am

We’re continuing to see good results and our infrastructure provider has indicated a fix has been implemented. We will continue to monitor this incident until our infrastructure provider has fully resolved the issue.

Updated on 2021-07-28 04:20 pm

The connectivity issues should be resolved! If you continue to experience any problems please reach out to our Support team.

July 1, 2021

Flywheel teams are currently working to resolve an issue that is impacting a subset of sites hosted on the Flywheel Cloud Platform. Features updated within the Flywheel Dashboard may not reflect in a timely manner for visitors to the site. The following may occur:

  • After updating a site’s domain visitors to that domain may receive an “Oops” page noting that it’s not the site they are looking for.
  • After disabling/enabling privacy mode visitors may receive the inverse of the state of that feature.
  • Enabling Development Mode may continue to display cached content.

We apologize for the inconvenience. We will continue to provide updates as our teams continue to work towards a resolution.

Updates

Updated on 2021-07-01 02:30 pm

We have identified the culprit and engineers continue to work towards correcting the underlying systems.

Updated on 2021-07-01 04:30 pm

Our Engineers continue to work towards a solution to will resolve this issue.

Updated on 2021-07-01 07:00 pm

Our teams continue to work to correct the issue and are currently making preparations for the first patch of a series of updates. This will help correct any current outstanding issues that a site may be encountering.

We’ll update when that has been fully deployed.

Updated on 2021-07-01 09:00 pm

Our first update has completed successfully; however, sites affected may still continue to exhibit issues. New updates to site features should not lead to a cache delay.

We’re working on rolling out the next update which should allow sites with current issues to be corrected.

Thank you for your continued patience as our teams work to resolve this issue.

Updated on 2021-07-01 11:00 pm

Our second update has completed; however, sites that were experiencing issues are continuing to exhibit those cached results.

Engineers continue to investigate and explore further options to resolve outstanding issues.

Updated on 2021-07-02 12:10 am

We deployed an update and are currently seeing positive results. Sites previously experiencing issues are now returning to normal operating status without the need for further action.

Our teams will continue to monitor to ensure that the issue has been fully resolved.

Updated on 2021-07-02 01:30 am

This incident is now fully resolved and all sites that experienced issues should be corrected. If you continue to experience any issues, please feel free to reach out to our Support team.

Updated on 2021-07-16 02:20 pm

We have completed our analysis of the incident including additional system changes on July 16th, 2021. Refer to this incident summary 20210701_FCP_Issue