October 12, 2018

SFTP Maintenance 10/15 and 10/16

Posted at 8:17 am
Notice

Flywheel’s SFTP system will be undergoing maintenance as we run necessary updates on both Monday (10/15) and Tuesday (10/16) morning starting at 10am CDT each day lasting for 1-2 hours. Forced disconnects may occur for a small subset of users during this timeframe while general interaction with SFTP is expected to continue as normal. All Flywheel site dashboards and your actual sites will not be impacted during this activity.
If you run into any SFTP issues during this timeframe, contact support and we’ll do our best to assist.

September 26, 2018

We have received reports from customers in certain parts of the US are unable to get to app.getflywheel.com.  We have implemented a temporary work around to resolve this matter and now believe this issue to be resolved.

We will continue to pursue the matter with one of our CDN providers.  Please let Flywheel support know if you experience any other issues.

September 21, 2018

Our engineering team is investigating a networking issue in one of our primary US data centers. At this time, you may experience some network connectivity issues. We apologize for the inconvenience and will share an update once we have more information.

Updates

Updated on 2018-09-21 05:05 pm

We have resolved the issue with the cooperation of our vendors. We will continue to actively monitor and as always, let our Support team know if you run into any issues.

Updated on 2018-10-04 12:00 pm

We’ve finished our investigation into the service disruption that occurred on Sept 21st. Download this PDF for the full report.