March 25, 2019

Delays in event processing

Posted at 5:10 pm
Resolved

Our engineering team is actively investigating issues with delays in event processing on app.getflywheel.com. Our apologies for any delays and inconvenience. At this stage we recommend not making changes to your sites through the Flywheel dashboard, however changes directly on your sites should work as normal.  As a result of this incident we need to put the Flywheel App (app.getflywheel.com) into maintenance mode.  This will occur starting at 5:20pm CST and will last up to 10 minutes. We will provide additional updates as they develop.

Updates

Updated on 2019-03-25 05:35 pm

We have completed emergency maintenance for the Flywheel App and are monitoring the situation; we will provide additional updates shortly.

Updated on 2019-03-25 05:45 pm

We have verified that all systems are a go for utilizing the Flywheel dashboard, apologies for any inconvenience this may have caused.

It’s possible that there may be some lingering after-effects, though, so if you see any issues, reach out to support and we’ll get you fixed up!

https://app.getflywheel.com/help

March 4, 2019

Some sites in one of our primary US data centers are having issues

Posted at 3:56 pm
Resolved

Our engineering team is investigating an issue in one of our primary US data centers. At this time, you may experience a message on your site noting the following, “Your PHP installation appears to be missing the MySQL extension which is required by WordPress.”  We apologize for the inconvenience and will share an update once we have more information.

Updates

Updated on 2019-03-04 04:00 pm

Our teams have identified the cause of the issue and are implementing a fix at this moment – this issue should be resolved shortly.  We will update once that has been completed.

Updated on 2019-03-04 04:10 pm

All sites should be getting back to normal!

It’s possible that there may be some lingering after-effects, though, so if you see any issues, reach out to support and we’ll get you fixed up!

https://app.getflywheel.com/help

Updated on 2019-03-11 12:00 pm

We’ve finished our investigation into the service disruption that occurred. Download this PDF for the full report.

February 21, 2019

Connectivity issues for our New Jersey data center

Posted at 11:32 am
Resolved

Our hardware provider for our New Jersey data center is experiencing connectivity issues. This may result in sites in that data center being temporarily unavailable from some areas.

We’re actively working with our hardware provider to resolve the issue. Bear with us; we’ll keep you posted here.

Updates

Updated on

We continue to investigate this issue with our hardware provider.  We’ll provide any updates as soon as we have them.  Thanks for sticking with us!

Updated on

The connectivity issues have been resolved, and all sites should be getting back to normal!

It’s possible that there may be some lingering after-effects, though, so if you see any issues, reach out to support and we’ll get you fixed up!

https://app.getflywheel.com/contact

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