October 15, 2019

Intermittent access to app.getflywheel.com

Posted at 11:48 am
Resolved

Flywheel app users have reported intermittent issues when navigating app.getflywheel.com. Sites are not affected during this incident. Our engineers are currently working on resolving this issue, and we apologize for the inconvenience!

Updates

Updated on 2019-10-15 12:10 pm

Flywheel teams have identified the need for emergency maintenance on app.getflywheel.com. During this maintenance users will be unable to access the Flywheel dashboard. This maintenance will not affect the uptime of any hosted sites and changes directly on your sites should work as normal. This will occur starting at 12:10 pm CDT and will last up to 10-15 minutes. We will provide additional updates as they develop.

Updated on 2019-10-15 12:30 pm

We have completed emergency maintenance for the Flywheel App and are continuing to monitor the situation.

Updated on 2019-10-15 01:25 pm

We have confirmed that all services are functioning appropriately. As always if you experience any issues within the Flywheel App, please feel free to reach out to our Support team.

October 11, 2019

Issues regarding daily backups on Flywheel

Posted at 11:28 am
Notice

You may have noticed that we’ve been having an issue with our automated daily backups over the last week: they had been intermittent, with some customers going a day without one. As of this week and continuing into next week, we are making improvements so that each site receives an automated backup as intended every 24 hours.
We understand that this is a critical feature of our platform, and will continue to work to improve the issue. You can expect us to provide an update to this notice within 72 business hours.

Updates

Updated on 2019-10-16 11:00 am

We’ve completed improvements to the backup system and have seen continued success for the majority of our customers since this announcement last week. As always, if you experience any issues within the Flywheel App, please reach out to our team of Happiness Engineers!

September 26, 2019

Earlier this morning Flywheel teams identified that a series of emails were sent out to a subset of customers regarding their SSL/TLS certificate with the subject line; <xyz> site will be secure soon. These emails were sent out in error and preemptively during the automated renewal processes. Any certificates that were in place prior are still in place. Our automated renewal system continues to process the new certificates appropriately and we have already put in changes to ensure that this doesn’t occur again. Apologies to any of our customers that were confused by this notification!